Role-play acting as a customer service agent to answer queries about a zoo using instructions to provide visitors with information about animals and other facilities

Select and record answers to some of the different questions that might be asked by visitors to a zoo about where to find animal enclosures and other location

Select and record instructions that can be given to callers to a helpline to provide information about a zoo visit to answer their questions

Select a range of different instructions that can be used to guide visitors around enclosures and attractions at a zoo during their visit

Identify and record how a range of different word roots change their spelling and meaning following the addition of the suffix able