Activities in this teaching pack include a shared reading text to explain how to use formal language for a specific purpose when writing a letter of complaint, a worksheet for core and extension ability levels to convert a text between informal and formal language when writing a reply to a letter of complaint and a template for support ability levels to structure and format a letter using formal language.

The interactive presentation gets the children to explore how to use examples of formal language to respond to a complaint about a garden fence.

This lesson is part of an English scheme of work to get the children to explain and model how to format and structure writing when composing letters of complaint about different issues and scenarios. There are teaching activities for shared learning, differentiated worksheets to support independent learning and interactive presentations to introduce concepts and key skills.